Sometimes due to seasonal supply or unavailability of a variety, particular flowers will not be available so we reserve the right to substitute other flowers in place. However we will always endeavour to deliver a product that closely resembles your choice. The most favourite choice is "bright flowers to florists choice" and always we endeavour to supply the best arrangement possible.

We guarantee our flowers to be fresh and of top quality and to be delivered at the time requested provided all delivery criteria are met (see delivery conditions). Should you be unhappy with your flowers for any reason at all, we request you ring us on one of our numbers or email us immediately so we can address the issue. All complaints must be lodged within 7 days.

Sometimes cancellations are necessary and will be accepted subject to the following conditions. If the flowers have left for delivery, cancellations cannot be accepted. If arrangements have been made up to order then they will be offered for general sale and credited if sold. If unable to be sold then 50% credit will be applied. In all cases of cancellation a $15.00 handling fee will be charged.

Some states or Countries forbid the inclusion of alcohol in flower deliveries and in these cases we increase the flower value by an amount equal to the alcohol cost.